Terms & Conditions

1. Platform Overview

ENXTI operates an online marketplace that connects independent fashion brands ("Sellers" or "Designers") with consumers ("Buyers"). ENXTI provides marketplace infrastructure — including discovery, payments, and transaction facilitation — but does not act as the seller, manufacturer, or fulfiller of any products listed on the Platform unless explicitly stated.

• ENXTI is a marketplace facilitator, not a retailer or reseller.
• All products are listed, priced, and fulfilled by independent Sellers.
• ENXTI does not take ownership of, warehouse, or ship inventory.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years of age (or the age of legal majority in your jurisdiction).
• Have the legal capacity to enter into a binding agreement.
• If registering as a Seller, have the authority to represent the brand or business you are listing.

By creating an account, you represent and warrant that all information you provide is accurate, current, and complete.

3. Account Registration & Security

To access certain features of the Platform, you must create an account. You agree to:

• Provide accurate, truthful, and complete registration information.
• Maintain and promptly update your account information to keep it current.
• Keep your login credentials confidential and not share them with any third party.
• Accept full responsibility for all activity that occurs under your account.
• Notify ENXTI immediately at support@enxti.com if you suspect unauthorized access to your account.

ENXTI reserves the right to suspend or terminate any account that violates these Terms, engages in fraudulent activity, or poses a risk to the Platform or its users.

4. Marketplace Transactions

4.1 Nature of Transactions

All transactions on ENXTI are between Buyers and Sellers. ENXTI facilitates these transactions by providing marketplace infrastructure but is not a party to the sale. When a Buyer purchases a product:

• A binding agreement is formed directly between the Buyer and the Seller.
• The Seller is solely responsible for the accuracy of product listings, including descriptions, images, pricing, sizing, and availability.
• The Seller is solely responsible for fulfillment, including manufacturing (if applicable), packaging, and shipping.
• The Seller is solely responsible for product quality, safety, and compliance with applicable laws.

4.2 Order Confirmation

An order confirmation from ENXTI acknowledges receipt of the order and does not constitute acceptance by the Seller. Sellers may cancel orders in limited circumstances (e.g., stock unavailability, pricing errors), in which case the Buyer will receive a full refund.

4.3 Pre-Order & Made-to-Order Items

Some products on ENXTI may be offered on a pre-order or made-to-order basis. Sellers must clearly disclose estimated production and delivery timelines. Buyers acknowledge that such items may have extended fulfillment windows.

5. Payments & Fees

5.1 Payment Processing

All payments are processed through third-party payment providers (e.g., Stripe). ENXTI does not store full payment card information. By making a purchase, you agree to the payment processor's terms of service.

5.2 Marketplace Fees

ENXTI charges a transaction fee on completed sales. The current fee structure is:

• 15% transaction fee on completed sales, deducted from the Seller's payout.

Fee structures may be updated from time to time. Sellers will be notified of any changes at least 30 days in advance. Continued use of the Platform after the effective date of a fee change constitutes acceptance.

5.3 Seller Payouts

Seller payouts are processed according to the payout schedule communicated at onboarding and are subject to the terms of the payment processor. ENXTI reserves the right to withhold payouts in cases of suspected fraud, chargebacks, or policy violations pending investigation.

5.4 Taxes

Sellers are responsible for collecting and remitting all applicable sales taxes, VAT, customs duties, or other taxes associated with their transactions. Buyers may be responsible for import duties or taxes depending on their jurisdiction. ENXTI does not provide tax advice.

6. Seller Responsibilities

By listing products on ENXTI, Sellers agree to:

6.1 Listing Accuracy

• Provide accurate, complete, and non-misleading product descriptions, images, materials, and sizing information.
• Ensure all listed products are available and can be fulfilled within stated timelines.
• Promptly update or remove listings that are no longer available.

6.2 Fulfillment & Shipping

• Fulfill all orders within the timeframe specified in the listing or within 7 business days of order confirmation, whichever is shorter.
• Provide valid tracking information for all shipped orders.
• Package products securely and appropriately.

6.3 Legal Compliance

• Comply with all applicable local, national, and international laws, including consumer protection, product safety, labeling, and intellectual property laws.
• Not list counterfeit, stolen, or prohibited items.
• Maintain any licenses or permits required to operate their business.

6.4 Customer Communication

• Respond to Buyer inquiries within 48 hours.
• Handle customer service issues, including complaints and returns, professionally and in good faith.

ENXTI reserves the right to remove listings, suspend Seller accounts, or withhold payouts for violations of these responsibilities.

7. Returns, Refunds & Disputes

7.1 Return Policies

Each Seller sets their own return and exchange policy, which must be clearly communicated in their listings and/or Seller profile. In the absence of a stated return policy, Buyers may request a return within 14 days of delivery for items that are materially different from their listing description.

7.2 Dispute Resolution

ENXTI encourages Buyers and Sellers to resolve disputes directly. If a resolution cannot be reached, ENXTI may, at its sole discretion, mediate the dispute. ENXTI's mediation decisions are final and binding on both parties with respect to Platform-related remedies (e.g., refunds, account actions).

7.3 Chargebacks

If a Buyer initiates a chargeback through their payment provider, ENXTI reserves the right to deduct the chargeback amount plus any associated fees from the Seller's account or future payouts. ENXTI is not obligated to issue refunds on behalf of Sellers. Refund responsibility lies with the Seller unless ENXTI determines otherwise through dispute mediation.

8. Buyer Responsibilities

By purchasing products on ENXTI, Buyers agree to:

• Provide accurate shipping and payment information.
• Review product listings carefully, including sizing, materials, and return policies, before purchasing.
• Understand that products are sold by independent Sellers, not by ENXTI, and that quality, fit, and fulfillment are the Seller's responsibility.
• Communicate directly with Sellers regarding order inquiries before escalating to ENXTI.
• Not initiate fraudulent chargebacks or disputes.

9. Acceptable Use Policy

You may not use the Platform to:

• Violate any applicable law, regulation, or third-party right.
• List or sell counterfeit, stolen, or illegal products.
• Upload false, misleading, defamatory, or fraudulent content.
• Infringe on any intellectual property rights, including trademarks, copyrights, or trade secrets.
• Engage in price manipulation, shill bidding, or any form of marketplace fraud.
• Circumvent ENXTI's payment systems to avoid fees (e.g., directing transactions off-platform).
• Harass, threaten, or abuse other users.
• Attempt to gain unauthorized access to the Platform's systems, servers, or other users' accounts.
• Use automated scripts, bots, or scraping tools without ENXTI's prior written consent.
• Interfere with or disrupt the Platform's operation or infrastructure.

Violations may result in content removal, account suspension, permanent ban, and/or legal action.

10. Intellectual Property

10.1 ENXTI's Intellectual Property

The ENXTI name, logo, branding, software, platform design, and all associated content are the exclusive property of ENXTI and are protected by applicable intellectual property laws. You may not use, reproduce, or distribute any ENXTI intellectual property without prior written consent.

10.2 User Content

Users retain full ownership of content they upload to the Platform (including product images, descriptions, and brand assets). By uploading content, you grant ENXTI a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, and distribute your content solely for the purpose of operating, promoting, and improving the Platform. This license terminates when you remove the content from the Platform or close your account, except where the content has been shared with third parties or is required for legal compliance.

10.3 Intellectual Property Complaints

If you believe content on the Platform infringes your intellectual property rights, please contact us at support@enxti.com with a detailed description of the alleged infringement. ENXTI will review and respond to valid complaints in accordance with applicable law, including the Digital Millennium Copyright Act (DMCA) where applicable.

11. Platform Availability & Modifications

ENXTI strives to maintain continuous Platform availability but does not guarantee uninterrupted or error-free service. We reserve the right to:

• Modify, update, or discontinue any feature or functionality at any time.
• Perform scheduled or unscheduled maintenance.
• Restrict access to certain features or regions.

ENXTI shall not be liable for any loss or damage arising from service interruptions, downtime, or changes to the Platform.

12. Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

• ENXTI does not warrant the accuracy, completeness, or reliability of any content posted by Sellers or users.
• ENXTI does not endorse, guarantee, or assume responsibility for any product listed on the Platform.
• ENXTI does not guarantee that the Platform will be secure, error-free, or free from viruses or other harmful components.

13. Limitation of Liability

To the maximum extent permitted by applicable law, ENXTI and its officers, directors, employees, agents, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Any loss of profits, revenue, data, goodwill, or business opportunity.
• Any damages arising from Seller products, including product defects, misrepresentations, or delivery failures.
• Any damages arising from unauthorized access to or alteration of your transmissions or data.

In no event shall ENXTI's total aggregate liability exceed the greater of (a) the fees paid by you to ENXTI in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100).

14. Indemnification

You agree to indemnify, defend, and hold harmless ENXTI and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:

• Your use of or access to the Platform.
• Your violation of these Terms.
• Your violation of any third-party right, including intellectual property, privacy, or consumer protection rights.
• Any product you list, sell, or purchase through the Platform.
• Any dispute between you and another user.

15. Termination

15.1 Termination by You

You may close your account at any time by contacting support@enxti.com. Account closure does not release you from any obligations for pending transactions, outstanding fees, or disputes initiated prior to termination.

15.2 Termination by ENXTI

ENXTI may suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or any ENXTI policy.
• Fraudulent, abusive, or illegal activity.
• Extended inactivity.
• Conduct that harms ENXTI, other users, or the integrity of the Platform.

15.3 Effect of Termination

Upon termination, your right to use the Platform immediately ceases. Sections relating to intellectual property, limitation of liability, indemnification, dispute resolution, and governing law shall survive termination.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

16.2 Arbitration

Any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). Arbitration shall take place in Los Angeles, California, and the arbitrator's decision shall be final and binding.

16.3 Class Action Waiver

You agree that any claims shall be brought in your individual capacity only and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

16.4 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

17. Modifications to Terms

ENXTI reserves the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date and, where practicable, by notifying you via email or through the Platform. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and close your account.

18. Miscellaneous

• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ENXTI.
• Waiver. ENXTI's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment. You may not assign or transfer these Terms without ENXTI's prior written consent. ENXTI may assign these Terms without restriction.
• Force Majeure. ENXTI shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including natural disasters, pandemics, government actions, or internet outages.

19. Contact

For questions about these Terms, please contact us:

• Email: support@enxti.com
• Website: enxti.com